Frequently Asked Questions

Oliven Health employs industry-leading security measures to protect your medical information. Our platform is fully HIPAA compliant, using end-to-end encryption for all communications and data storage. We regularly update our security protocols and conduct third-party audits to ensure your information remains confidential and secure at all times.

Yes, our licensed healthcare providers can prescribe medications during virtual consultations when medically appropriate. Prescriptions are sent electronically to your preferred pharmacy for convenient pickup. For controlled substances, additional regulations may apply, and in some cases, an in-person visit might be required.

Oliven Health works with many major insurance providers across the USA. Coverage varies depending on your specific plan and the services you require. During registration, you can provide your insurance information, and our team will verify your coverage before your appointment. We also offer competitive self-pay options for those without insurance or for services not covered by their plans.

For the best virtual consultation experience, you'll need a device with a camera and microphone (smartphone, tablet, or computer), a stable internet connection, and a private, well-lit space. Our platform is compatible with most modern browsers and doesn't require any special software downloads. We also offer a mobile app for iOS and Android devices for added convenience.

Yes, Oliven Health allows you to browse through our network of healthcare providers and select one based on their specialty, experience, and patient reviews. You can view detailed profiles of our doctors, including their credentials, areas of expertise, and availability, helping you make an informed choice about your healthcare provider.

Appointment availability varies by specialty and provider, but many of our doctors offer same-day or next-day appointments. For urgent concerns, we also have on-demand services that can connect you with a healthcare provider within minutes. You can view real-time availability when booking through our platform and select the time that works best for you.

If your virtual consultation requires lab tests or imaging, our healthcare providers can electronically send orders to facilities near you. We've partnered with diagnostic centers across the USA to ensure convenient access to these services. Once your results are available, you can schedule a follow-up virtual consultation to discuss them with your doctor.

Research has shown that virtual healthcare is highly effective for many common medical conditions, follow-up visits, and chronic disease management. While certain situations may require in-person examination, our healthcare providers are trained to conduct thorough virtual assessments and will recommend in-person care when necessary. Virtual care also offers advantages like reduced wait times, convenience, and increased access to specialists.